Last Updated: 06/26/2025

1. Do you offer international shipping?

Currently, we solely offer our services within the United States. For more detailed information on our shipping options, please visit our Shipping Policy page.

2. What is your return policy?

Our return policy allows for returns within 30 days of receiving your purchase. Please make sure the shoes are unworn and in their original condition with the packaging intact.

3. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. Are your shoes true to size?

We recommend referring to our size chart to find the best fit for you. If you have any questions about sizing, feel free to contact us at support@jordanretroshoes.us.org for assistance.

5. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please reach out to us at support@jordanretroshoes.us.org for more information on bulk pricing and discounts.

6. How long will it take to get my package?

US orders typically take (Monday to Friday). If you still have not received your purchase after 30 days, please notify us at support@jordanretroshoes.us.org for more support.

7. What payment methods are accepted?

We are providing payment through services like PayPal and Stripe. We accept major credit cards, including Visa, MasterCard, Discover, and American Express.

8. I haven’t received any packages from my order. What can I do?

If your package hasn’t arrived within the expected delivery timeframe, please check the tracking information provided to see the current status of your order. If there are any concerns or if the tracking shows no movement, please don’t hesitate to contact us at support@jordanretroshoes.us.org. We’ll investigate the issue and work to resolve it as quickly as possible, ensuring you receive your order in a timely manner.

9. Can I Change The Billing Address?

Unfortunately, once an order has been processed, we are unable to change the billing address. This is to ensure the security of your transaction. However, if you have any concerns about the billing address provided, please contact us at support@jordanretroshoes.us.org, and we’ll do our best to assist you with any available options.

Thank you for being with Jordan Retro Shoes!